Common questions, plain answers.

About five minutes. Sign up, paste your website URL, pick a phone number, forward your line. Eva starts answering immediately. The longest part is the carrier-side call forwarding step — and even that's usually under a minute.

No. Keep your existing number. Forward calls to your new OnCall number when you can't answer. We have one-page guides for every major US/Canadian carrier.

Run them in parallel for a week. Compare lead capture rates and call recordings. Most customers cancel the answering service inside two weeks — and save several hundred dollars a month.

Yes — call +1 (289) 901-5002 to talk to Eva live. Tell her what kind of business you run and she'll roleplay as your receptionist.

Yes. Eva uses a natural-sounding voice and conversational LLM responses. Most callers don't realize they're talking to an AI unless told. If asked directly, Eva is honest about being an AI — that's a hard rule for compliance.

She says so honestly, captures the lead, and texts you to call back. She'll never make something up. You can edit her knowledge base any time.

Every part of the script. Greeting, qualifying questions, voicemail message, after-hours behavior, persona name, voice. Edit in the dashboard — changes go live in seconds.

English at launch. Spanish is on the near-term roadmap. French, Mandarin, and Hindi after that.

Eva calls your calendar API in real time. Google Calendar and Calendly are live; ServiceTitan and HouseCallPro are on the roadmap. Eva offers actual open slots — no double-booking.

Service businesses have wildly variable call volume. A flat $200/mo subscription is a bad deal in slow months and a great deal in busy months — and you find out which only after you sign up. Pay-as-you-go means you pay your real cost.

HVAC and plumbing: $40–$120. Med spa and dental: $80–$150. Tow companies (24/7): $200+. Roofing during storm season: highly variable.

Eva stops answering — calls roll to voicemail or wherever you've configured fallback. We email you when the wallet drops below your alert threshold. Auto-recharge available.

Unused wallet balance is refundable any time. Email hello@castglobe.com.

Yes. Eva discloses she's an AI when asked. Outbound calls respect TCPA hours and DNC lists. Recording disclosure runs at call start where required.

Calls are recorded by default; you can disable per number. Recordings are stored in encrypted cloud storage. Retention is configurable (default 90 days).

Outbound respects TCPA call-time windows by recipient time zone, scrubs against your DNC list, and stops on first "stop calling me." We don't make robocalls — every dial is on demand.

Yes. Email hello@castglobe.com — we delete your account, recordings, transcripts, and lead data within 30 days.

For dental and med-spa customers, OnCall is configured to be HIPAA-compatible. BAA available on request. PIPEDA-compatible by default for Canadian customers.

Today: Google Calendar and Calendly for booking, plus webhooks for any CRM that accepts inbound JSON. Deeper integrations (HubSpot, GoHighLevel, ServiceTitan, HouseCallPro) on the roadmap.

Yes — CSV export for calls, leads, and SMS conversations. Real-time webhook on every call event.

Calls roll to your fallback number (configurable per number). We have multi-region redundancy on the call infrastructure. Status page at status.castglobe.com.

Yes. Add team members with role-based permissions. No per-seat fee.

Yes — emergency detection is built in. Eva listens for "no heat", "gas smell", "carbon monoxide", and your custom keywords. When detected, she captures location and (if configured) live-transfers to your on-call tech.

Eva says which carriers you accept (you preload this) and books visits. Complex coverage questions transfer to the front desk. HIPAA-compatible BAA available.

Yes. Map keywords (e.g., "insurance claim") to specific transfer numbers. Or route by zip code, by call type, by time of day.

Yes — see /industries. 23 verticals at launch, more added quarterly. Don't see yours? OnCall's general-purpose agent works for almost any service business.