Stranded drivers call frantic. Eva answers calmly, captures the vehicle and location, and dispatches your nearest truck — even if you're already on a job.
Tow customers don't wait. If you don't pick up in 30 seconds, they call the next number. Eva eliminates the wait.
Towing is a speed-of-answer business in the most literal sense: the customer is stranded on the side of a road, their hazards are flashing, and they're calling whoever Google puts at the top of the search. Whoever picks up first sends the truck; everyone else hears about the stranding from a tow auction six months later.
Trade press like Tow Times consistently reports that the industry's largest single source of revenue loss isn't pricing or insurance disputes — it's calls that ring through to voicemail because the dispatcher is on another line. Insurance club dispatches (AAA, Geico, Progressive) get assigned to the first tower who confirms availability, often inside 90 seconds.
Most independent tow companies have one dispatcher running phones, dispatch, and customer service. Even at low volume, the dispatcher can only be on one call at a time. A 24/7 dispatch service runs $500-1,000 a month and still doesn't take payment, doesn't capture vehicle info, and doesn't text the truck the location.
OnCall picks up every call in two rings, even when you're already on three other calls. It captures vehicle make and model, exact mile-marker or street, destination if it's a tow, payment method, and any AAA or insurance dispatch ID. It texts your driver the job info while the customer is still on the call. See pricing — typical pilots run $100-200 a month in usage.
Four call types that account for most of an inbound towing day. Here's exactly how Eva handles each one.
Highway breakdowns are the highest-urgency calls. Eva asks for the closest mile marker or exit, the direction of travel, the vehicle, the issue (flat, breakdown, accident), and whether the caller is in a safe spot. She quotes your typical ETA range and dispatches your nearest truck.
I'm broken down on I-90 westbound.
I'll get a truck rolling. What's the closest mile marker or exit?
Insurance and club dispatches need a different intake — the caller has a dispatch number, sometimes a confirmation code. Eva captures the dispatch ID, vehicle, and pickup location, then routes the call into your billing flow with the right paperwork.
AAA sent me to you for a tow.
Got it — what's the dispatch number AAA gave you?
Roadside assistance calls (lockout, jump, fuel delivery) have flat-rate pricing and shorter response times. Eva qualifies the service type, location, and vehicle, then dispatches the appropriate tech.
Heavy-duty tows are different equipment, different rates, different scheduling. Eva asks the vehicle type and weight class up front and routes commercial dispatch separately if you've configured it.
Pick Towing & Roadside at signup. Voice, qualifying questions, after-hours behavior, and emergency keywords are set automatically. Customize anything later.
Curated voice + tone for towing & roadside. Swap any time.
AI promises a same-day callback for urgent matters.
9 emergency keywords pre-loaded.
All editable in your dashboard. Add or remove any.
Templates for towing & roadside pre-loaded. Channel: SMS, email, or both.
Pick Towing & Roadside. AI auto-extracts your services, hours, pricing from your website.
$1 to activate your first number, then $10/mo from month 2. Activates in <5 min. Choose any area code.
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Use the calculator on the pricing page for your specific volume.
Eva captures vehicle make/model, location (mile marker, exit), passengers, and dispatches.
I'm broken down on I-90 westbound.
I'll get a truck rolling. What's the closest mile marker or exit?
Eva confirms vehicle type, location, and ID before dispatching — captures payment method.
I locked my keys in my car at the mall.
I'll send a tech. Can you describe the vehicle and where in the lot?
Eva asks if it's an insurance/club call, captures the dispatch ID, and routes appropriately.
AAA sent me to you for a tow.
Got it — what's the dispatch number AAA gave you?
Pulled directly from OnCall's industry template. You can edit, add, or remove questions any time — but these are what Eva ships with.
Eva listens for emergencies on every towing & roadside call. When she hears one of these phrases, she captures the location, urgency, and (if you've configured a transfer number) connects the caller to a human in seconds.
Pricing depends on distance and service. Dispatcher will give you the exact number — want me to connect you?
Free to start. First phone number included. Pre-configured for your industry. Live in five minutes.
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