Sparks at the outlet, breaker tripping, panel needing an upgrade — every electrical call has a safety question and a code question. Eva triages both, books the appointment, and routes hazards to your on-call line.
Electrical calls have higher friction than the customer expects. Eva handles the intake without pulling your licensed tech off a job.
Electrical work is a code-compliance and life-safety trade — every call has more friction than the customer expects. 'Can you replace this outlet?' turns into a permit conversation. 'My breaker keeps tripping' turns into a panel-load assessment. Customers don't want technical answers on the phone; they want a real person who can tell them when an electrician will show up.
Most independent electricians are one-license owner-operators. They're either at a service call or in someone's attic running a 240V line. Phones roll to voicemail. The caller — already worried about a sparking outlet — calls the next electrician on Google.
The conventional fix is a $500-800 a month answering service that takes a message and doesn't qualify. Or hiring a dispatcher in the $40,000-50,000 a year range who works one shift. Neither handles the 7pm 'outlet smells like burning plastic' call.
OnCall handles the call without pulling the licensed tech out of an attic. It captures the symptom, asks the safety-relevant questions (smell, sparks, smoke, breakers tripping repeatedly), and routes emergencies to your on-call line if configured. For non-emergency work it qualifies job type (service call, panel upgrade, EV charger install, rewire, lighting), captures square footage and panel age if relevant, and books on your calendar. See pricing — most pilots run $80-130 a month in usage.
Four call types that account for most of an inbound electrical day. Here's exactly how Eva handles each one.
Eva asks the safety-critical questions first: any smell of burning, any visible smoke, when the issue started, is the whole house out or just one circuit. She offers same-day service or live-transfers to your on-call number for active hazards.
My breaker keeps tripping every time I run the microwave.
Let me get an electrician out today. Any smell or smoke when it trips?
Panel work is typically a $1,500-4,000 sale that needs a site walk — Eva captures panel age, square footage, fuse vs. breaker, any electric appliances or EV charger plans. She books a free in-home estimate.
EV calls have come up sharply. Eva captures the vehicle (Tesla, Ford, GM — different connector types), distance from panel to charger location, panel capacity (200A or less), and books an in-home estimate.
I just bought a Tesla — how much for a Level 2 charger install?
Depends on a few things — how far is your panel from the garage, and is it a 200-amp service?
Smaller jobs — flat-rate handyman-style scheduling. Eva books these into your service-call calendar at the published rate.
Pick Electrical at signup. Voice, qualifying questions, after-hours behavior, and emergency keywords are set automatically. Customize anything later.
Curated voice + tone for electrical. Swap any time.
AI promises a same-day callback for urgent matters.
9 emergency keywords pre-loaded.
All editable in your dashboard. Add or remove any.
Templates for electrical pre-loaded. Channel: SMS, email, or both.
Pick Electrical. AI auto-extracts your services, hours, pricing from your website.
$1 to activate your first number, then $10/mo from month 2. Activates in <5 min. Choose any area code.
A few digits in your carrier app. AI starts answering today.
Use the calculator on the pricing page for your specific volume.
Eva asks safety-critical questions and books a same-day visit.
My breaker keeps tripping every time I run the microwave.
Let me get an electrician out today. Any smell or smoke when it trips?
Eva qualifies panel capacity and distance to charger location.
I just bought a Tesla — how much for a Level 2 charger install?
Depends on a few things — how far is your panel from the garage, and is it a 200-amp service?
Eva captures panel age and books a free in-home estimate.
My panel is from the 1970s — I think I need an upgrade.
Common upgrade. Any plans for an EV charger or heat pump in the next year or two?
Pulled directly from OnCall's industry template. You can edit, add, or remove questions any time — but these are what Eva ships with.
Eva listens for emergencies on every electrical call. When she hears one of these phrases, she captures the location, urgency, and (if you've configured a transfer number) connects the caller to a human in seconds.
Electrical diagnosis is unsafe to do remotely. We need to see the panel and the affected circuits.
Free to start. First phone number included. Pre-configured for your industry. Live in five minutes.
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