Cleaning prospects shop fast and book whoever picks up first. OnCall captures bedrooms, bathrooms, frequency, and pets in 90 seconds — before the customer hits the next number on Google.
Most cleaning service inquiries come in after work — exactly when your office is empty. Voicemail loses about 70% of recurring-service inquiries.
Cleaning is a high-volume, low-margin scheduling business. The booking experience is the product — get a price and a date in the next two minutes or you lose the customer. Most cleaning service owners are also cleaners themselves, which means they're elbow-deep in someone's bathroom when the next inquiry calls.
Industry data from MaidCentral and Jobber consistently shows that the average independent cleaning service answers under 60% of inbound calls during peak booking hours (Sunday evening through Tuesday morning). Voicemail loses around 70% of recurring-service inquiries — these are price-sensitive customers who book whoever picks up first.
The conventional fix is a virtual assistant in the $1,500-3,000 a month range or an answering service at $400-600 a month. The VA works one shift; the answering service takes messages and doesn't book. Both lose the after-hours bookings that are the bread and butter of this trade.
OnCall picks up at 9pm Sunday the same way it picks up at 9am Monday. It captures the property type (home or office), bedrooms and bathrooms or square footage, recurring vs. one-time, preferred frequency, pets, and any focus areas (move-out clean, post-construction, deep clean). It quotes from your published rate card if you've loaded one, books on your calendar, and texts the cleaning team a job sheet. See pricing — typical pilots run $60-120 a month in usage.
Four call types that account for most of an inbound cleaning day. Here's exactly how Eva handles each one.
Recurring is the holy grail — high lifetime value, predictable revenue. Eva captures bedrooms, bathrooms, square footage, frequency preference (weekly, biweekly, monthly), pets, and any priority areas. She quotes from your rate card and books a first visit.
How much for a biweekly clean? Three-bedroom, two-bath.
For a 3/2 with pets or without?
Different pricing model — usually flat-rate or per-square-foot, often higher than recurring. Eva captures move-in or move-out timing, square footage, and how recently the home was cleaned. She books on your dedicated deep-clean route.
Commercial calls need different qualifying — square footage, frequency, after-hours access, key and security setup. Eva books a 30-minute walkthrough instead of quoting on the call. Commercial pricing always requires a site walk.
I need someone to clean a 4,000-square-foot office twice a week.
Happy to help. Can we set up a 30-minute walkthrough this week?
One-time, high-margin, hard-to-quote. Eva flags these and books a walkthrough — no rate-card quote, since debris volume varies wildly.
Pick Cleaning Services at signup. Voice, qualifying questions, after-hours behavior, and emergency keywords are set automatically. Customize anything later.
Curated voice + tone for cleaning services. Swap any time.
AI captures details and texts you the lead.
Off for non-urgent verticals; turn on any time.
All editable in your dashboard. Add or remove any.
Templates for cleaning services pre-loaded. Channel: SMS, email, or both.
Pick Cleaning Services. AI auto-extracts your services, hours, pricing from your website.
$1 to activate your first number, then $10/mo from month 2. Activates in <5 min. Choose any area code.
A few digits in your carrier app. AI starts answering today.
Use the calculator on the pricing page for your specific volume.
Eva quotes from the rate card and books a first cleaning.
How much for a biweekly clean? Three-bedroom, two-bath.
For a 3/2 with pets or without?
Eva captures move-out timing and books the deep-clean route.
I need a deep clean before move-out next Saturday.
Square footage, and is the house empty or still furnished?
Eva books a walkthrough rather than quoting on the call.
I need someone to clean a 4,000-square-foot office twice a week.
Happy to help. Can we set up a 30-minute walkthrough this week?
Pulled directly from OnCall's industry template. You can edit, add, or remove questions any time — but these are what Eva ships with.
Recurring cleans are cheaper per visit. Move-in/out is one-time. We can size to your budget.
Free to start. First phone number included. Pre-configured for your industry. Live in five minutes.
Pay only when AI works · No contracts · Cancel anytime