Brand and model in the call, parts on the truck. Eva captures everything your tech needs to walk in ready — fridge model, age, symptom, warranty status — before the customer hangs up.
An appliance repair call without brand and model is a wasted truck roll. Eva captures it every time.
Appliance repair is a parts-on-the-truck business. Your technician needs to know the brand, model, and symptom before he leaves the shop — otherwise he shows up, diagnoses the problem, drives back to grab a $14 part, and burns a billable hour. The phone intake either captures that info or it doesn't.
Most independent appliance shops have a one-person dispatcher who answers between bookkeeping and parts orders. Calls during lunch and after hours roll to voicemail. The caller — already mad about a broken washer — calls the next shop on Google and books with whoever has next-day availability and picks up the phone.
A $400-600 a month answering service takes a message but doesn't capture brand and model. Your tech calls back the next morning, the customer doesn't remember the model number, and the truck rolls without the right parts.
OnCall captures what your tech needs in the call: appliance type (fridge, washer, dryer, dishwasher, oven, microwave), brand, model number (if the customer can read it), age, the symptom in the customer's own words, and warranty status. It books the visit on your calendar and texts the work order to the tech with all of it included. See pricing — most pilots run $60-100 a month in usage.
Four call types that account for most of an inbound appliance repair day. Here's exactly how Eva handles each one.
The most common emergency call. Eva asks brand, model, how long it's been warm, whether the freezer is also affected, and age of the unit. She offers same-day or next-day visits and explains the diagnostic fee.
My fridge isn't cooling — everything's getting warm.
Let's get you booked. What brand is it, and how old?
Less time-critical but high-volume. Eva captures brand, model, top-load vs. front-load (different repair scope), the symptom, and books same- or next-week. She mentions the flat-rate diagnostic fee if you have one.
Warranty calls go through OEM dispatch — Whirlpool, GE, Samsung, LG. Eva asks who the homeowner has been routed by, captures the OEM dispatch number, and routes the call into your warranty workflow.
Whirlpool sent me to you.
Got it — what's the dispatch ID Whirlpool gave you?
'It just won't turn on' calls need extra qualifying — has the breaker been checked, is the outlet hot, is the cord intact. Eva walks the customer through these and only books a service call if the issue isn't a plug-in.
Pick Appliance Repair at signup. Voice, qualifying questions, after-hours behavior, and emergency keywords are set automatically. Customize anything later.
Curated voice + tone for appliance repair. Swap any time.
AI promises a same-day callback for urgent matters.
6 emergency keywords pre-loaded.
All editable in your dashboard. Add or remove any.
Templates for appliance repair pre-loaded. Channel: SMS, email, or both.
Pick Appliance Repair. AI auto-extracts your services, hours, pricing from your website.
$1 to activate your first number, then $10/mo from month 2. Activates in <5 min. Choose any area code.
A few digits in your carrier app. AI starts answering today.
Use the calculator on the pricing page for your specific volume.
Eva qualifies brand, age, and symptom; books same-day if available.
My fridge isn't cooling — everything's getting warm.
Let's get you booked. What brand is it, and roughly how old?
Eva captures the OEM dispatch number and routes into the warranty workflow.
Whirlpool sent me to you.
Got it — what's the dispatch ID Whirlpool gave you?
Eva captures gas vs. electric and books the diagnostic.
My dryer is running but clothes come out wet.
Sounds like the heating element. Is it gas or electric, and what brand?
Pulled directly from OnCall's industry template. You can edit, add, or remove questions any time — but these are what Eva ships with.
Eva listens for emergencies on every appliance repair call. When she hears one of these phrases, she captures the location, urgency, and (if you've configured a transfer number) connects the caller to a human in seconds.
Sometimes yes. Our diagnostic tells you exactly — we'll give you the honest answer.
Free to start. First phone number included. Pre-configured for your industry. Live in five minutes.
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