1. Acceptance
By creating an account or using OnCall ("the Service"), you ("Customer", "you", "your") agree to these Terms of Service ("Terms"). If you do not agree, do not use the Service. CastGlobe Corporation ("CastGlobe", "we", "us") reserves the right to update these Terms with notice as described below.
2. The Service
OnCall is an AI-powered telephony platform for service businesses. The Service includes:
- AI receptionist (inbound calls)
- AI outbound calling
- Lead capture and management
- Appointment booking
- SMS follow-up automation
- Account dashboard and analytics
Service capabilities, integrations, and supported features may change over time.
3. Account Registration
You must provide accurate registration information and keep it up to date. You are responsible for maintaining the security of your account credentials. Notify us immediately at hello@castglobe.com if you suspect unauthorized access.
You must be at least 18 years old and authorized to bind the business you represent.
4. Acceptable Use
You agree NOT to use the Service to:
- Make unsolicited calls or send unsolicited SMS in violation of TCPA, CASL, or similar laws
- Call numbers on Do Not Call registries you don't have a prior business relationship with
- Impersonate others or misrepresent your business
- Engage in fraudulent or illegal activity
- Reverse engineer, decompile, or copy the Service
- Resell access to the Service without our written agreement (agency partnerships are available — contact us)
- Operate the Service in industries we don't permit (currently: adult content, gambling outside licensed operators, multi-level marketing schemes)
We reserve the right to suspend or terminate accounts violating these terms.
5. Pricing and Payment
The Service operates on a pay-as-you-go basis:
- Wallet top-up minimum: $50 USD
- Inbound calls: $0.24 per minute (rounded to the nearest second)
- Outbound calls: $0.30 per minute
- Phone numbers: First month free, $10/month thereafter
- SMS messages: $0.03 per message
- All prices subject to change with 30 days notice
Failed payments may result in suspension. Wallet balances do not expire while your account is active. Unused balances are non-refundable upon account termination by you, but refundable upon account termination by us at our discretion.
6. Cancellation and Refunds
You may cancel your account at any time from your dashboard. Upon cancellation:
- Active campaigns stop
- AI agents are deprovisioned
- Phone numbers are released after a 30-day grace period
- Unused wallet balance is non-refundable in standard cancellations
- Refund requests for billing errors must be submitted within 30 days
7. Intellectual Property
CastGlobe owns the Service, including software, designs, content, and trademarks. You retain ownership of:
- Your business data
- Lead information you capture
- Knowledge base content you upload
- Recordings and transcripts of your AI's calls
We use your data only to operate the Service and as described in our Privacy Policy.
8. Service Availability
We target 99.5% uptime but do not guarantee uninterrupted service. The Service may be unavailable due to maintenance, force majeure, or third-party service outages (Twilio, VAPI, Stripe). Critical outages may be communicated via email or status page.
9. AI Limitations and Disclaimers
The Service uses AI agents that may make errors. By using the Service, you acknowledge:
- AI responses are generated and may contain inaccuracies
- AI cannot replace professional judgment in medical, legal, financial, or safety-critical situations
- You are responsible for monitoring AI conversations and intervening when needed
- We provide tools for human takeover and AI configuration; you are responsible for using them appropriately
CastGlobe is not liable for outcomes resulting from AI-generated responses, including misquoted prices, missed appointments, or incorrect business information conveyed to your callers.
10. Limitation of Liability
To the maximum extent permitted by law, CastGlobe shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, or lost business opportunities.
CastGlobe's total liability for any claim arising from these Terms or your use of the Service is limited to the amount you paid for the Service in the 12 months preceding the claim, or $1,000, whichever is greater.
11. Indemnification
You agree to indemnify CastGlobe from claims arising from your use of the Service, including TCPA/CASL violations, copyright claims, defamation, or other legal violations stemming from how you've configured or used your AI agents.
12. Modifications
We may update these Terms. Material changes will be communicated via email to active account holders at least 30 days before taking effect. Continued use after changes constitutes acceptance.
13. Governing Law
These Terms are governed by the laws of the Province of Ontario, Canada, without regard to conflict of law principles. Disputes will be resolved in the courts of Toronto, Ontario.
14. Contact
For Terms questions: hello@castglobe.com
CastGlobe Corporation
Toronto, ON, Canada