Door stuck open, spring snapped, opener won't respond — garage door problems are immediate, and customers book whoever has a same-day slot. OnCall captures the door size and brand and books the route in 90 seconds.
Garage door customers don't shop. They call until someone picks up. Voicemail loses the call.
Garage door problems are immediate. Door's stuck open and your car can't get to work. Door's stuck closed and your car is trapped. Spring snapped and the door won't budge. Customers don't shop — they book whoever picks up first and quotes a same-day visit.
Most garage door companies are 1-3 trucks operating in a 30-mile radius. The dispatcher is also the parts orderer and the bookkeeper. Calls during dispatch peaks (mornings, after-school pickup time) go to voicemail and the homeowner books with the next company on Google.
A $400-600 a month answering service won't fix this — they take messages, they don't book, and they have no idea whether your shop has a same-day slot. By the time you call back the homeowner has another tech onsite.
OnCall picks up in two rings and qualifies the issue (broken spring, opener malfunction, off-track door, full installation), captures the door size (single, double, custom), brand if known, and books a same-day or next-day slot from your live calendar. It texts the technician the work order with the door specs before he leaves the shop. See pricing — most pilots run $60-100 a month in usage.
Four call types that account for most of an inbound garage door day. Here's exactly how Eva handles each one.
The most common emergency. Eva asks if the door is stuck open or stuck closed (different urgency), captures the door size, asks the age and brand if known. She offers same-day service and quotes the typical service-call fee.
My garage door won't open — I think the spring is broken.
I can have someone out today. Single-car or double-car door?
Eva captures the brand, age, drive type (chain, belt, screw), HP rating if known, and books a service call. Most opener replacements are 60-90 minute jobs with predictable pricing.
Installation is typically a $1,500-3,500 sale that needs a site walk — Eva captures the door size, finish preference, insulation needs, and books a free in-home estimate.
Commercial work has different rates and different equipment. Eva asks 'is this for your home or a business?' up front and routes commercial calls to your dedicated commercial line if you've separated them.
Pick Garage Door Repair at signup. Voice, qualifying questions, after-hours behavior, and emergency keywords are set automatically. Customize anything later.
Curated voice + tone for garage door repair. Swap any time.
AI promises a same-day callback for urgent matters.
7 emergency keywords pre-loaded.
All editable in your dashboard. Add or remove any.
Templates for garage door repair pre-loaded. Channel: SMS, email, or both.
Pick Garage Door Repair. AI auto-extracts your services, hours, pricing from your website.
$1 to activate your first number, then $10/mo from month 2. Activates in <5 min. Choose any area code.
A few digits in your carrier app. AI starts answering today.
Use the calculator on the pricing page for your specific volume.
Eva captures door size and brand, books same-day.
My garage door won't open — I think the spring is broken.
I can have someone out today. Single-car or double-car door?
Eva qualifies opener brand and drive type before scheduling.
My opener clicks but the door doesn't move.
Let's check that. What brand opener — LiftMaster, Genie, Chamberlain?
Eva captures finish preference and books a free in-home estimate.
I want to replace my garage door — looks tired.
Happy to help. Insulated or non-insulated, and any color preference?
Pulled directly from OnCall's industry template. You can edit, add, or remove questions any time — but these are what Eva ships with.
Eva listens for emergencies on every garage door repair call. When she hears one of these phrases, she captures the location, urgency, and (if you've configured a transfer number) connects the caller to a human in seconds.
Springs and openers are tricky — installing the wrong part is common. Tech can diagnose and bring the right one.
Free to start. First phone number included. Pre-configured for your industry. Live in five minutes.
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