A bug in the kitchen at 9pm is a same-day booking — if you pick up. OnCall captures pest type, severity, and prior history, then books the inspection or treatment while the customer is still in panic mode.
Pest calls are urgent and seasonal. The company that picks up first books the recurring contract. Everyone else is a referral source.
Pest control is split between two very different call types: emergency reactive (rats in the kitchen, wasps in the attic, bedbugs found in the mattress) and recurring preventive (quarterly programs, termite contracts, mosquito misting). The first type is high-urgency and high-conversion; the second is high-margin and high-LTV. Both need to be answered immediately to convert.
Most independent pest companies run a small route crew and one office admin. The admin is fielding calls between scheduling and billing. Trade publications like Pest Control Technology and PCT consistently report that companies answering inside two rings convert recurring inquiries at roughly twice the rate of those answering after three.
The conventional fix is hiring a CSR in the $40,000-50,000 a year range who works 9 to 5. Outside that window — when most homeowners discover a pest problem — calls go to voicemail.
OnCall picks up the 9pm 'I just saw a bedbug' call. It qualifies pest type, severity, prior treatment history, recurring vs. one-time interest, and books an inspection on your calendar. It texts the route tech the job sheet with all the relevant intake. See pricing — typical pilots run $80-130 a month in usage.
Four call types that account for most of an inbound pest control day. Here's exactly how Eva handles each one.
High-urgency, high-conversion. Eva captures the pest, where it's been seen, severity (one bug vs. infestation), and any kids or pets in the home (relevant for treatment selection). She offers a same-day or next-day inspection.
I just saw a mouse in my kitchen.
Got it. Have you seen droppings, or just the one mouse?
Termite work runs through inspection-then-quote. Eva books a free inspection (most companies offer one), captures the home age and any visible damage, and texts the inspector the address.
Quarterly programs are high-LTV. Eva captures home size, current pest concerns, prior pest history, and books a first treatment with a recurring schedule.
Specialty seasonal services and commercial accounts get separate routing. Eva qualifies the call type early and routes accordingly.
Pick Pest Control at signup. Voice, qualifying questions, after-hours behavior, and emergency keywords are set automatically. Customize anything later.
Curated voice + tone for pest control. Swap any time.
AI captures details and texts you the lead.
Off for non-urgent verticals; turn on any time.
All editable in your dashboard. Add or remove any.
Templates for pest control pre-loaded. Channel: SMS, email, or both.
Pick Pest Control. AI auto-extracts your services, hours, pricing from your website.
$1 to activate your first number, then $10/mo from month 2. Activates in <5 min. Choose any area code.
A few digits in your carrier app. AI starts answering today.
Use the calculator on the pricing page for your specific volume.
Eva qualifies severity and books an inspection.
I just saw a mouse in my kitchen.
Got it. Have you seen droppings, or just the one mouse?
Eva captures home age and books a free inspection.
I think I have termites — there's sawdust around my baseboards.
Let's get an inspector out. How old is the home, and where exactly are you seeing it?
Eva captures home size and books a first treatment.
I want to set up a quarterly pest control program.
Happy to help. About how big is the house, and any specific pests we should focus on?
Pulled directly from OnCall's industry template. You can edit, add, or remove questions any time — but these are what Eva ships with.
A few seen usually means many hidden. A free inspection can confirm the scope.
Free to start. First phone number included. Pre-configured for your industry. Live in five minutes.
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