Burst pipes don't have business hours. Eva picks up the 11pm leak call, captures whether the water's been shut off, and texts you the address before you finish your toast.
Plumbing emergencies happen exactly when you can't answer the phone — nights, weekends, on a job. Voicemail loses these calls.
Eva walks through emergency triage: shut-off valve, location, severity, then captures + transfers if you have a 24/7 number.
There's water everywhere in my basement!
I'll get you help right now. Have you turned off the main water valve?
I don't know where it is.
It's usually in the basement near where the line enters. While you check, what's your address?
Eva qualifies, gives a flat-rate range if you set one, and books non-emergency work into normal hours.
How much for a kitchen drain unclog?
Our flat-rate diagnostic is $89, work quoted separately. Want to book Wednesday afternoon?
Eva captures age, fuel type, and household size to pre-qualify the lead for your installer.
My water heater's leaking — probably need a new one.
Sorry to hear it. How old is the current unit, and is it gas or electric?
Pulled directly from OnCall's industry template. You can edit, add, or remove questions any time — but these are what Eva ships with.
Eva listens for emergencies on every plumbing call. When she hears one of these phrases, she captures the location, urgency, and (if you've configured a transfer number) connects the caller to a human in seconds.
Plumbing quotes need an on-site look. The visit is no-obligation.
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